In observance of Independence Day, our branches and Member Contact Center will be closed on Saturday, 4th of July, 2020.

Beware Of Banking Scams

There’s been a recent uptick in banking scams where criminals pose as representatives of the victim’s financial institution, thereby obtaining sensitive information. The scammers use the credit union’s social media account or likeness to appear authentic. They then empty the victim’s accounts and disappear.

Often, when the scammers receive a response from the victim on social media, they redirect the victim to what appears to be the credit union’s website. The victim will input a user ID and password, which the scammers use to empty their accounts or open credit cards in the victim’s name.

Sometimes, the scammers impersonate helpful member service representatives seemingly seeking to answer your questions. Other times, the scammers claim your account has been compromised and you need to immediately update your information. Still other times, scammers will pose as representatives of a sweepstakes or another contest you’ve “won.” Of course, these claims are false.

Here’s what you need to know about banking scams:

1.) Check URLs

Verify a site’s authenticity by double-checking the URL. It should match site exactly. Check a site’s security by looking for the “S” after the “http” on the web address.

2.) Be suspicious

If you’re on guard, you’ll usually spot those fakers. Is a representative claiming there are problems with your account when everything seems to be fine? Are they asking you to share sensitive information through insecure channels? Is someone promising that you’ve won a contest you’ve never entered? If things don’t add up, opt out.

3.) Reach out to us

It may be difficult to determine whether the people you’re talking to are the real thing. If you think you’re dealing with River City Federal Credit Union but things seem fishy, hang up or log out and call RCFCU yourself. Reach us by calling our Member Service Center at 210-225-6866. Be sure to call this number and never use another number suggested by a suspicious-acting “member service representative.”

4.) In case of fraud, take action

If you suspect you’ve been taken for a ride, let us know as soon as possible. The sooner you catch a scam, the better. It’s also a good idea to let the FTC know. Contact them at

5.) Protect yourself

Practice basic safety measures with your accounts:

  • Safeguard account details: Never share account information without being certain about who you are talking to.
  • Use good password hygiene: Use complex passwords and change them often. Use different passwords for each of your accounts.
  • Set up alerts: Choose to receive an email or text message when transactions on your account exceed your typical level of spending.
  • Monitor your accounts: Check your accounts on a regular basis for any suspicious activity.


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