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e-Statements FAQ

What are e-Statements?
E-Statements are an electronic delivery of your monthly or quarterly statements.

How much does your credit union's e-Statement service cost?
There is no charge for the e-Statement service provided for your convenience.

Can I access e-Statements outside of rcityonline banking?
For the security of your account, e-Statements must be accessed via rcityonline banking.  If you are not currently an rcityonline banking user, you can contact us today!

How do I sign up for e-Statements?
To sign up for e-Statements, simply log in to rcityonline banking.

How do I receive my e-Statement?
To receive your e-Statement, log in to rcityonline banking, select "Additional Services" and "electronic statements" from the drop-down menu. Then choose which statement you'd like.

Why did I have to give my e-mail address to sign up?
The e-mail address is needed to send an e-mail notification that you have enrolled in e-Statements and also when your e-Statement is available to you each month.

What do I need to view my e-Statement online?
You will need Adobe Reader to view your e-Statement.

How do I save my e-Statement?
Using the Adobe Reader toolbar, click on the diskette icon. You will then be asked where on your computer you would like to save it.

Can I receive a paper statement as well as an electronic statement?
No, you can receive a paper or an electronic statement. You can specify if you would like to receive paper or electronic statements under "Select Statement Type."

Is my e-Statement secure and safe?
Yes, we have established strict security standards, which provide protection for your credit union accounts.

When will my e-Statement be available?
Your e-Statement will be available within 2 -3 business days of your statement cycle date.

Can I get my e-Statement e-mailed to me instead?
No, your e-Statement cannot be e-mailed to you. E-mail is not secure.

How long will my e-Statement be available?
Two (2) years of consecutive e-statements (for the most recent 24 months) will be available online.

Will I need a password?
No, because you have already logged into the secured environment of Internet Banking.

What if I want to cancel my e-Statement?
You can switch back to only the paper version of your statement at any time. To cancel e-Statements, simply click on "Additional Services” from the menu bar at the top-right, then select "Statement Type." Under “Statement Type,” choose “paper statement." Click Continue to save your changes.

Can I have my e-Statement e-mail notification sent to more than one e-mail address?
No, we can only send your e-Statement notification to one e-mail address.



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