What are e-Statements?
E-Statements are an electronic delivery of your monthly or quarterly statements.
How much does your credit union's e-Statement service cost?
There is no charge for the e-Statement service provided for your
Can I access e-Statements outside of rcityonline banking?
For the security of your account, e-Statements must be accessed
via rcityonline banking. If you are not currently an
rcityonline banking user, you can contact
How do I sign up for e-Statements?
To sign up for e-Statements, simply log in to rcityonline banking.
How do I receive my e-Statement?
To receive your e-Statement, log in to rcityonline banking,
select "Additional Services" and "electronic
statements" from the drop-down menu. Then
choose which statement you'd like.
Why did I have to give my e-mail address to sign up?
The e-mail address is needed to send an e-mail notification that
you have enrolled in e-Statements and also when your e-Statement
is available to you each month.
What do I need to view my e-Statement online?
You will need Adobe
Reader to view your e-Statement.
How do I save my e-Statement?
Using the Adobe Reader toolbar, click on the diskette icon.
You will then be asked where on your computer you would like
to save it.
Can I receive a paper statement as well as an electronic statement?
No, you can receive a paper or an electronic statement. You can specify if you would like to
receive paper or electronic statements under "Select
Is my e-Statement secure and safe?
Yes, we have established strict security standards, which provide
protection for your credit union accounts.
When will my e-Statement be available?
Your e-Statement will be available within 2 -3 business days of
your statement cycle date.
Can I get my e-Statement e-mailed to me instead?
No, your e-Statement cannot be e-mailed to you. E-mail is not secure.
How long will my e-Statement be available?
Two (2) years
of consecutive e-statements (for the most recent 24 months) will be
Will I need a password?
No, because you have already logged into the secured environment
of Internet Banking.
What if I want to cancel my e-Statement?
You can switch back to only the paper version of your statement
at any time. To cancel e-Statements, simply click on "Additional
Services” from the menu bar at the top-right, then select "Statement
Type." Under “Statement Type,” choose “paper
statement." Click Continue to save your changes.
Can I have my e-Statement e-mail notification sent to more
than one e-mail address?
No, we can only send your e-Statement notification to one e-mail