“What I love about River City FCU is that they believed in me when other banks turned me down due to lack of credit. This is my testimony…. I called on a Friday about 4 pm. I explained to Ms. Norma (Member Contact Center) that I had this title loan and I was paying $527 a month and I just could not afford to pay that. She took my information and said that she would call me tomorrow. I said to Ms. Norma “I don’t know if you pray, but if you do can you please pray for me to get this loan?” Well tomorrow came and went. So I waited until Tuesday morning to call. I called and the lady I spoke with said “I’m sorry you did not get the loan.” I went on about my day, took my client to the doctor and there was a loan place next to the doctor’s office. I went in asked them the same question. They said “No.” They don’t do loans like that. Before I could put my car in reverse the phone ring. This is Norma from River City Federal Credit Union. I said “I know Ms. Norma, I didn’t get the loan.” She said, “Yes you did.” Ms. Norma told me what to do and where to go.
Got to the credit union and Ms. Claudia (Augusta Branch Manager) called me into her office to get the paperwork started. I explained to her what had happened and she said “Yes, we have this amazing CEO named Jeff Ivey who looked over your file and turned your NO into a YES.” I almost started crying. I asked if I could meet him. Before we were done with the paperwork I was able to meet Mr. Ivey face to face and to tell him THANK YOU as well as to tell him my story.
Thank you to Ms. Norma, Ms. Claudia and most of all Mr. Jeff Ivey for giving me a chance to build my credit and believing in me.” – Paula M.
October 8, 2019
“You have an employee by the name of Elaine that helped me figure out a problem with one of my accounts. She was so professional and quickly found the problem and explained it to me. She contacted another department to make sure the corrections were made and she updated me of my new balance. She even offered to send me a copy of the corrections. This is a wonderful example of great customer service!” – Patsy N.
July 9, 2019
“Customer Service means everything to me and River City Federal Credit Unions staff excels at it. Not to mention the offered rates are very competitive if not better than larger institutions. I’m more than a customer, I am a member!” – Gunnar L.
March 20, 2019
“I would like to take this time to express our deepest appreciation to River City FCU, especially the professional courtesy, kindness, compassion that your branch manager Terri Leija at your HEB branch has shown my wife and I. She has gone beyond the call of duty to accommodate us on any and every situation that we have any concern about. We feel very safe knowing that Mrs. Leija is a part of your corporation and we pray that you continue acknowledging what a wonderful asset you have in this young lady. We will always belong to your Credit Union for as long as the good Lord allows. Incidentally, I have also sent all of my children and their children to join River City FCU. I Thank You from the bottom of my heart as does my wife for having produced such a wonderful staff that works for Mrs. Leija. They are also so friendly. In conclusion, we believe that the leadership you implement on your employees is a great sign of your leadership skills.” With much respect, Mr. and Mrs. Tomas and Mercy Vasquez
March 14, 2019
“The staff at the Babcock Branch! Employees Naomi and Rosanna are excellent employees that took care of my banking needs from beginning to end and even after accounts were set up. I am recommending your establishments hire more employees like both of these young ladies. Thank you.” – Jose A.
March 13, 2019
“Naomi at the Babcock Branch went above and beyond my expectations. She is truly a dedicated and caring person. I cant say enough about my experience with her and the whole Babcock branch. She is truly an asset to your company and my bank. My experience in customer service has been in various positions, both face to face and phone contact. So, needless to say Excellent customer service has always been a priority to me. And Naomi showed me exactly that customer services 100 percent plus by her actions today. I truly appreciate her dedication and Knowledge as well as all her help and guidance.” – Diane A.
March 8, 2019
“I am writing this letter in reference to a vehicle loan handled by Karen in the loan department for my daughter, Jaykeyla. Karen was exceptional. She was informed, professional and knowledgeable. She saved us money because she was looking out for her client’s best interest. To her, it was not about the business but about the fair treatment of an individual. In today’s times, integrity sometimes takes a back seat.” – Alice
March 5, 2019
“I came to River City for help because my truck broke down and it is the only transportation I have. But they ended up helping me with so much more than I ever thought possible. I had 4 high interest loans that I was making monthly payments on and River City offered to refinance those loans and consolidated them all into one lower monthly payment. I am so grateful and even emotional because the attention they gave me while closing my loan was above any service I have ever received anywhere else. I met Claudia and Monique who listened to me so patiently while I shared stories about my life and my grandson; they made the experience so easy. I would like to thank the loan officer who approved to consolidate my loans-I am so grateful. River City helped save me $240.00 a month and I am very thankful and grateful.” – Clemmie B.
February 28, 2019
“We are so satisfied great service happy customer. Thank you Kassandra she wonderful.” – Debbie S.
February 22, 2019
“Usually we receive Great service ! I appreciate Kassandra for taking the time to help us through the loan application! She was Great!” – Anthony F.
February 13, 2019
“From the moment I walked into the Jackson Keller branch, I felt a lot of warmth. Ms. Claudia Rodriguez helped me and I could not have felt more at home with the way she welcomed me and then simply listened to me and what I needed. She put 100% effort into helping me and took her with me. I have been to other institutions for help and they just treat you like a number and then you’re out the door-I felt River City went above to help me and made me feel like a valued person. Claudia worked together with the loan officer, Cheryl who I would also like to thank from the bottom of my heart for wanting to help me get out of a high interest loan. River City paid off my loan that I had been paying on for almost 2 years and they also helped me with some extra money that I needed for medical expenses. While I was in Claudia’s office, another employee walked in and she was also very kind and acknowledged me with such a beautiful smile-her name is Sylvia in the lending department. My experience was just so amazing with every person I encountered while at River City. I will be moving my direct deposit from my current institution because from now on, my trust is in River City!.” – Yolanda R.
February 9, 2019
“Martin and I want to tell you what a great group (Lending Team Members: Debra, Karen, Carlos & Christina) you are! Your patience with getting my son, Martin, set up with his first personal loan was impeccable! We highly commend and recommend River City Federal Credit Union when it comes to working with members and going through the loan process.” – Michael & Martin H.
December 22, 2018
“I was so glad that I came to ask for help at River City [FCU] at this time. I really was glad that River City understood my problem with my other bank that I had, they were not helpful. I am very happy to stay with River City and with the person (Claudia R & Cheryl) who help me with all heart [and they were] patient, kind, and considerate. I am so happy River City hired her and will always be proud to talk about her. Thank so very much River City [FCU]!” – Gracie N.
December 18, 2018
“River City is a wonderful credit union! They work hard to provide the best service to their members and they explore many options to do so. I have been nothing but pleased since joining and will be recommending them to friends and family!” – Gracie N.
December 15, 2018
“I can’t express how much of a financial blessing that Debra, Christina V., and Cecelia have been to me. I went from being in the negative every month and not being able to meet ALL of my financial obligations. Now I can meet ALL of my financial obligations and extra money that I haven’t had in a long time. This credit union and especially the loan department has renewed my faith and belief that there are people that really want to help. I have referred a few family members and working on getting more people to join River City Federal Credit Union. Due to their outstanding customer service and products they offer.” – Stacy F.
December 4, 2018
“Great customer Service. Always about the service. I opened my account in San Antonio, then moved to Florida, now I’m Ohio. Always extremely helpful and again it’s about what a great service I get. I often get Ms. Rosario always a great help. Thank you, thank you, thank you.”- Rebecca G.
December 4, 2018
“I called in to review my savings program and while Elaine was reviewing my account, she discovered an error with my auto transfer. Which would have caused a problem and she corrected it. I commend for her going the extra step and the detail of my account. She provided true customer service. I could use other credit companies, but this is why I stay with RCFCU.” – Juan E.
November 20, 2017
“I’ve been with my credit union since it opened and I’m extremely happy! All of the workers are wonderful. Armando, Ezekiel, and Terry are extremely wonderful and helpful.”- Irasema R.
October 27, 2017
“Banked here for over 20 years!!! Love it!! Friendly and professional!”-Logan Ramirez
October 25, 2017
“We have always received excellent service from the Bandera branch! Everyone who works here is friendly and goes above and beyond. We have used this branch for all of our banking needs. We have also used it to have items notarized. It’s also super convenient that it is inside an HEB.”- Angie F.
October 24, 2017
“We appreciate the Southeast Branch!!! Teri and Armondo always go above and beyond. Taking care of our business needs. Been with this location over 30 years and it’s their service that always keeps us coming back. Thank you for hiring such talented and awesome people.”-Darlene Castillo
October 21, 2017
“The customer service is great and ya’ll are very understanding when it comes to discrepancies.”-Charles B.
“Great bank, I bank on the southeast side, great employees and great management.”-Gabe Gallegos
October 4, 2017
“RCFCU has been a great resource! Great customer service too!”-Laura Alfaro
October 1, 2017
“When someone walks in, they are greeted with a smile. They help take care of your needs and provide excellent customer service.”- Gracie G.
September 28, 2017
“The RCFCU Team is very helpful, and always available for just what you need. They are awesome!”-Kim E.
September 28, 2017
“I like that I am treated like a person at RCFCU and not a number. I love that I am treated as more than a person but like a family member. The staff is very professional and the team at the Fairlawn branch deserve a raise.”-Nancy P.
“Very good customer service!” -Sandra F.
“Convenience, good service, knowledgeable, excellent overall.”-Andre S.
“River City Federal Credit Union is such an innovative place. They ran a fun photo contest and really got the local community involved. I was able to show off my little one in a back to school contest. Therefore, I am grateful that they care to give back to their community.”-Thuy Vy Vu
August 31, 2017
“I absolutely love my neighborhood River City Federal Credit Union. I’ve been with the credit union for more than 30 years and it has served me and my family well. The staff is always friendly and knows me by name!!! It offers every service that any bank offers. It rates are all extremely competitive. I also love the fact that MY credit union believes in serving and supporting our community.”- Reba S.
August 15, 2017
“This is by far the best financial institute (bank or credit union) that I have ever dealt with! They have been super awesome helping with a car loan. They helped me with a CC issue while I was traveling in Mexico. Their online banking is really easy to use. My girl friend just left BOA for RFCU and can’t believe how much better a little old credit union can be.” – Phillip K.
May 9, 2017
“River City has exceeded my expectations as a credit union. I registered with them due to proximity; this place is very nearby, and I wanted a short trip. Fortunately for me, there’s a lot more to offer than merely a lack of distance. They set me up with a great checking account without any strange fees or overages, and yes, it doesn’t have features like overdraft protection, but this is a credit union, not a bank. You get what you expect to get, and if you know what you’re getting into with the decision to switch checking accounts from a bank to a credit union, you could certainly do a lot worse than River City Federal…..” – Anonymous
May 9, 2017
“To all at the Downtown Branch and Jackson Keller, I have been a member when it was called SWB Telephone and Telegraph the service I have received the best service with Professionalism and customer satisfaction. Please do not change anything its easy for me to do some of my banking on the internet. I also like when notification are sent to me by email or text. I am fully satisfied. Thanks for all the hard work you all do. God Speed.” – Jose Gallardo
April 20, 2017