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ASSISTANT BRANCH MANAGER

Effective date: 10/1/2025

 

Role:
To direct and coordinate the activities of personnel in a remote Credit Union facility, aiding the Branch Manager in ensuring the branch meets organizational, financial, operational, service, and growth plans.

Essential Functions & Responsibilities:

  • Trains new branch personnel; prepares work schedules; and monitors performance. Monitors branch office operations to ensure that security procedures are being followed and that appropriate steps are taken to correct unsatisfactory conditions.

  • Reviews documents prepared by subordinate personnel, such as savings bond applications and safe deposit vault entry and exit records to ensure compliance with organizational policies and procedures.

  • Removes, counts, and records cash from automated teller machine.

  • Explains services to potential consumer and commercial account customers to generate additional business and to promote positive public relations.

  • Assists subordinate personnel in balancing daily transactions; examine, evaluate, and process loan applications in absence of subordinate personnel.

  • Resolves account-related concerns with customers.

  • Evaluates all branch activities to ensure they are in compliance with established Credit Union policies, procedures, and objectives; recommends changes to manager.

  • Manages branch office in absence of manager.

  • Performs other job related duties as assigned.

Performance Measurements:

  • Maintain a cohesive, highly trained, motivated staff sufficient to meet daily branch demands. Provide feedback within appropriate and prescribed time frames while effectively coaching and counseling as needed.

  • Provide informed, professional, and accurate service and support to all members and staff.

  • Meet or exceed the established branch expectations, priorities and objects.

  • Promote a relationship building and good stewardship culture within the branch by leading through example. Coach and develop employees to identify cross-selling opportunities.

  • Keep management informed regarding key operating issues affecting the branch.

Knowledge & Skills:

  • Experience
    One year to three years of similar or related experience.

  • Education
    A high school education or GED.

  • Interpersonal Skills
    Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

  • Other Skills
    Excellent verbal and written communication skills. Must be detail oriented with the ability to multi-task in a fast paced environment. Proficient MS Office skills and 10-key calculator by touch.

  • Physical Requirements
    Sit or stand at a desk in front of computer terminal for extended periods of time. Lift and carry up to 60 lbs (presentation materials/displays, supplies, scanners, etc.).

To apply for this position: please email your contact information, cover letter, and resume, to humanresources@rivercityfcu.org. Include the job title you're applying for in the subject line of the e-mail.