COLLECTIONS MANAGER
EFFECTIVE: 09/10/2025
Role:
Oversee the credit union's collections operations, ensure timely recovery of delinquent accounts while maintaining member relationships. Responsible for developing strategies to minimize loan losses, supervising collections staff, and ensuring compliance with federal and state regulations.
Essential Functions & Responsibilities:
Manages industry best practices in all facets of the Collections function, including delinquent consumer and business account collections, skip tracing, collateral protection program management, bankruptcy management, foreclosure and repossession management.
Supervise daily operations of the Collections department including training, performance evaluations, responsible for supervisory functions including hires, terminations, promotions, transfers, disciplinary action, and development. Assists staff with problems and allocates staff resources as needed to maintain assigned responsibilities.
Manages loan and share charge off function; recommends timely charge offs to management, obtains all available refunds, assigns to designated third party collections, and ensures a diligent recovery process. Act as a liaison with attorneys and external agencies for collection matters.
Coordinate training programs for staff and branch personnel on collection procedures, while also acting as a backup support for collections staff when needed.
Develops and implement collection policies and procedures that align with credit inion goals. Identifies and recommends process improvements, including performing as an operational subject matter expert related to collection systems and/or new software implementation. Approve and process hardship or disaster related payment extensions.
Develops and completes of required financial, statistical, and regulatory reporting, including third party due diligence and oversight
Performs other duties as assigned.
Performance Measurements:
To establish, maintain and meet agreed upon priorities and objectives for the department.
Ensure compliance with applicable laws and regulations in the collection process.
To maintain the credit union's charged-off and delinquent accounts at or below acceptable levels.
To maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts.
To develop a well-trained and effective team and provide feedback within appropriate and prescribed time frames while effectively coaching and counseling as needed.
To keep management informed of operational issues affecting the credit union's collection activities.
Knowledge & Skills:
Experience
Five to ten years of similar or related experience working with consumer and business loans.
Education
A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
Proven analytical and report writing skills. Extensive knowledge of collection laws. Ability to multi-task in a fast-paced environment. Detail oriented. Proficient MS Office skills.
Physical Requirements
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.
To apply for this position: please email your contact information, cover letter, and resume, to humanresources@rivercityfcu.org. Include the job title you're applying for in the subject line of the e-mail.