“I am writing this letter in reference to a vehicle loan handled by Karen in the loan department for my daughter, Jaykeyla. Karen was exceptional. She was informed, professional and knowledgeable. She saved us money because she was looking out for her client’s best interest. To her, it was not about the business but about the fair treatment of an individual. In today’s times, integrity sometimes takes a back seat.” – Alice
March 5, 2019
“The personnel, all the folks I have dealt with have been outstanding. When I needed a loan they were quickly to respond. I have questions about my account and Sylvia, Michelle, and other young ladies came through with flying colors. I will continue to do business with RCFCU until I kick the bucket. RCFCU have some of the best tellers they are courteous, very Professional. Love all of you keep up the excellent work . God Bless each one of you and may you all have a fantastic New Year.” – Jose G.
January 7, 2019
“Martin and I want to tell you what a great group (Lending Team Members: Debra, Karen, Carlos & Christina) you are! Your patience with getting my son, Martin, set up with his first personal loan was impeccable! We highly commend and recommend River City Federal Credit Union when it comes to working with members and going through the loan process.” – Michael & Martin H.
December 22, 2018
“I was so glad that I came to ask for help at River City [FCU] at this time. I really was glad that River City understood my problem with my other bank that I had, they were not helpful. I am very happy to stay with River City and with the person (Claudia R & Cheryl) who help me with all heart [and they were] patient, kind, and considerate. I am so happy River City hired her and will always be proud to talk about her. Thank so very much River City [FCU]!” – Gracie N.
December 18, 2018
“River City is a wonderful credit union! They work hard to provide the best service to their members and they explore many options to do so. I have been nothing but pleased since joining and will be recommending them to friends and family!” – Gracie N.
December 15, 2018
“I can’t express how much of a financial blessing that Debra, Christina V., and Cecelia have been to me. I went from being in the negative every month and not being able to meet ALL of my financial obligations. Now I can meet ALL of my financial obligations and extra money that I haven’t had in a long time. This credit union and especially the loan department has renewed my faith and belief that there are people that really want to help. I have referred a few family members and working on getting more people to join River City Federal Credit Union. Due to their outstanding customer service and products they offer.” – Stacy F.
December 4, 2018
“Great customer Service. Always about the service. I opened my account in San Antonio, then moved to Florida, now I’m Ohio. Always extremely helpful and again it’s about what a great service I get. I often get Ms. Rosario always a great help. Thank you, thank you, thank you.”- Rebecca G.
December 4, 2018
“I called in to review my savings program and while Elaine was reviewing my account, she discovered an error with my auto transfer. Which would have caused a problem and she corrected it. I commend for her going the extra step and the detail of my account. She provided true customer service. I could use other credit companies, but this is why I stay with RCFCU.” – Juan E.
November 20, 2017
“I’ve been with my credit union since it opened and I’m extremely happy! All of the workers are wonderful. Armando, Ezekiel, and Terry are extremely wonderful and helpful.”- Irasema R.
October 27, 2017
“Banked here for over 20 years!!! Love it!! Friendly and professional!”-Logan Ramirez
October 25, 2017
“We have always received excellent service from the Bandera branch! Everyone who works here is friendly and goes above and beyond. We have used this branch for all of our banking needs. We have also used it to have items notarized. It’s also super convenient that it is inside an HEB.”- Angie F.
October 24, 2017
“We appreciate the Southeast Branch!!! Teri and Armondo always go above and beyond. Taking care of our business needs. Been with this location over 30 years and it’s their service that always keeps us coming back. Thank you for hiring such talented and awesome people.”-Darlene Castillo
October 21, 2017
“The customer service is great and ya’ll are very understanding when it comes to discrepancies.”-Charles B.
“Great bank, I bank on the southeast side, great employees and great management.”-Gabe Gallegos
October 4, 2017
“RCFCU has been a great resource! Great customer service too!”-Laura Alfaro
October 1, 2017
“When someone walks in, they are greeted with a smile. They help take care of your needs and provide excellent customer service.”- Gracie G.
September 28, 2017
“The RCFCU Team is very helpful, and always available for just what you need. They are awesome!”-Kim E.
September 28, 2017
“I like that I am treated like a person at RCFCU and not a number. I love that I am treated as more than a person but like a family member. The staff is very professional and the team at the Fairlawn branch deserve a raise.”-Nancy P.
“Very good customer service!” -Sandra F.
“Convenience, good service, knowledgeable, excellent overall.”-Andre S.
“River City Federal Credit Union is such an innovative place. They ran a fun photo contest and really got the local community involved. I was able to show off my little one in a back to school contest. Therefore, I am grateful that they care to give back to their community.”-Thuy Vy Vu
August 31, 2017
“I absolutely love my neighborhood River City Federal Credit Union. I’ve been with the credit union for more than 30 years and it has served me and my family well. The staff is always friendly and knows me by name!!! It offers every service that any bank offers. It rates are all extremely competitive. I also love the fact that MY credit union believes in serving and supporting our community.”- Reba S.
August 15, 2017
“This is by far the best financial institute (bank or credit union) that I have ever dealt with! They have been super awesome helping with a car loan. They helped me with a CC issue while I was traveling in Mexico. Their online banking is really easy to use. My girl friend just left BOA for RFCU and can’t believe how much better a little old credit union can be.” – Phillip K.
May 9, 2017
“River City has exceeded my expectations as a credit union. I registered with them due to proximity; this place is very nearby, and I wanted a short trip. Fortunately for me, there’s a lot more to offer than merely a lack of distance. They set me up with a great checking account without any strange fees or overages, and yes, it doesn’t have features like overdraft protection, but this is a credit union, not a bank. You get what you expect to get, and if you know what you’re getting into with the decision to switch checking accounts from a bank to a credit union, you could certainly do a lot worse than River City Federal…..” – Anonymous
May 9, 2017
“To all at the Downtown Branch and Jackson Keller, I have been a member when it was called SWB Telephone and Telegraph the service I have received the best service with Professionalism and customer satisfaction. Please do not change anything its easy for me to do some of my banking on the internet. I also like when notification are sent to me by email or text. I am fully satisfied. Thanks for all the hard work you all do. God Speed.” – Jose Gallardo
April 20, 2017