Testimonials

• I can’t express how much of a financial blessing that the Lending team have been to me. I went from being in the negative every month and not being able to meet ALL of my financial obligations. Now I can meet ALL of my financial obligations and extra money that I haven’t had in a long time. This credit union and especially the loan department has renewed my faith and belief that there are people that really want to help. I have referred a few family members and working on getting more people to join River City Federal Credit Union. Due to their outstanding customer service and products they offer.
  
  

  Stacy F.

• I went into the New braunfels Location for a card replacement and ended up getting awesome customer service from Danielle . After talking about credit building, I got signed up for MyCash PAL which really helped. Thank you Danielle for your awesome customer service and making me feel I’m not just a number but a important guest in your establishment.
  
  

  Isidro H. August 2025

• I love everything about River City. Excellent care and service. I have been dealing with Shane, Claudia, Evelyn, and Jannette. They have gone above and beyond to assist me with all services the bank provides. They never leave me without an answer for the day. Amazing follow up from this team, I want the CEO to acknowledge this team. Please include Rosario, Monica. I cannot remember all names, congratulations to RCFCU, I have recommended many members.
  
  

  Sonia

• I want to thank Dorothy for all her help. She helped me get a debt relief loan that has put me in a much better financial position. I am very grateful for River City Federal Union for helping me when no other financial institution would. I will refer everyone I know to come do business here.
  
  

  Sonia L.

• You have an employee by the name of Elaine that helped me figure out a problem with one of my accounts. She was so professional and quickly found the problem and explained it to me. She contacted another department to make sure the corrections were made and she updated me of my new balance. She even offered to send me a copy of the corrections. This is a wonderful example of great customer service!
  
  

  Patsy N.

• The SW branch was very helpful when I was stuck with a vehicle that I did not want. I would definitely recommend River City FCU to any family and friends.
  
  

  Angela G.

• I've been a member for 10+ years and my experience is always pleasant and professional. The staff go above and beyond to help step by step with any online set up, will explain issues if any with your accounts, and I always know my money is secure.
  
  

  Babcock branch - Erika L., April 2026

• Amazing service, Nancy was super helpful and friendly, answered all my questions with a smile and can-do attitude!
  
  

  Babcock branch - Kelpie D.O., March 2026

• Diana was amazing and definitely will be coming back to see her again!
  
  

  Babcock branch - Nadja H., February 2026

• Very great service and helpful throughout my process. Michelle, Nancy, and Enrique, keep up the great services. Very pleased overall!
  
  

  Babcock branch - Johnathan D., February 2026.

• They were very helpful, Nancy and Enrique did a fabulous job. And I'm happy I'm banking with them.
  
  

  Babcock branch - Crystal A., February 2026

• The ladies at this location are very helpful and always greet me by my name. Irecommend them 110%!
  
  

  East Side branch - Vincent T., April 2026

• I'm so blessed to have all these happy cheerful helpful workers who always take great care of me & my family… they make me feel safe & comfortable doing business at this location.
  
  

  East Side branch - Sylvia Z.

• The ladies at this credit union are very nice and very professional and kind. I love them!
  
  

  East Side branch - Jocelyn P., March 2026

• Esmeralda is always incredibly helpful and knowledgeable. I’ve come into this location with several issues / inquiries and she’s always on top of it and resolves my issues. Great location and great people
  
  

  East Side branch - Isabella M., March 2026

• Danielle is always so helpful to me. Really all of the ladies are so friendly and helpful. Because believe me, I always need a lot of help!! THANK YOU, GUYS!!
  
  

  East Side branch - Lynn R., March 2026

• I absolutely love banking with River City Federal Credit Union! From the moment you walk in, you’re treated like more than just a customer—you’re treated like family. The team is consistently kind, knowledgeable, and genuinely cares about helping you succeed financially. Every interaction I’ve had has been smooth, efficient, and handled with excellence. What really stands out is their integrity and heart. It’s rare to find a financial institution that combines professionalism with such a personal touch, but they truly do. If you’re looking for a place you can trust with your finances—this is it. Highly recommend!
  
  

  Edison branch - Nicole C., April 2026

• Lily, was exceptionally great at letting me know about all River City has to offer.
  
  

  Edison branch - Cynthia U., March 2026

• Excellent service provided. Much research has to be done on my account bill pay history. Viridiana was so extra patient and friendly, professional, courteous, persistent, and informative. Every report she received from other departments was shared and explained to my satisfaction. Thank you
  
  

  Edison branch - Martha G., March 2026

• Armando and his staff are always welcoming. Walking into the Blanco branch brightens my day!
  
  

  Edison branch - Raul C., March 2026

• I was taken care of promptly. Had multiple questions about multiple accounts- so was not expecting a quick and easy visit. Lina was through and informative. They’re also bilingual! Representatives at this branch in general are always patient, attentive and polite. Happy to be banking here!
  
  

  Edison branch - Ivone G., March 2026

• I want to take a moment to express my sincere gratitude to Jade at River City Federal Credit Union. From the very beginning, she treated me with genuine care and respect, making me feel like more than just a customer. Her knowledge and professionalism truly stood out—she took the time to walk me through all the options available and quickly helped me find a solution that was both practical and affordable. The level of service Jade provided goes beyond what words can fully express. It’s rare to come across someone so dedicated, patient, and personable. She is an incredible asset to the bank and represents the very best of what customer service should be. Jade absolutely deserves recognition for her hard work—she is truly the face of the bank.
  
  

  Southwest - Laura R., April 2026

• This branch location literally saved my life financially & I will forever be appreciative. I wish I could remember the woman’s name who helped me but she helped me two days in a row with securing my account and doing everything she could to ensure my locations from transactions couldn’t be tracked to keep me safe. This RCFCU branch & employees demonstrated they truly care about their members as people, not just bank accounts, and again I will forever be grateful. She deserves all the recognition, credit, and a raise! I hope she sees this & knows I will never forget everything she did to help me.
  
  

  Southwest - Brooke, April 2026

• I always have a wonderful experience when I visit the Southwest Branch. There is never a long wait and the customer service reps are always willing to help no matter the need thank you River City for acknowledging our presence and helping us in all the ways you do.
  
  

  Southwest - Patricia W., April 2026

• I absolutely love RiverCity! They are amazing and their staff is very friendly and helpful! Definitely recommend to anyone!
  
  

  Southwest - Lizbeth Z., April 2026

• I just opened a new account and everyone has been super helpful!
  
  

  Southwest - Margarita V., April2026